We aim to train law firm partners, practice groups and individual solicitors to do their work commercially. This involves understanding how clients assess the value they have received in each matter : the type of client service that increases their level of satisfaction.

Working commercially involves delivering excellent client service efficiently. Solicitors of all levels need to understand how to deliver outcomes for clients on terms that suit the client and the firm. Solicitors need to know how law firms make money and how performance is measured. They also need to know how to work productively, how to profit from client work, as well as how to make sure bills are paid quickly.