We aim to train law firm partners, practice groups and individual solicitors how to manage the risk of a client suing the firm. The key here is early identification and then management of problems before they arise. This involves being able to identify 'high risk' clients before work starts, as well as identifying and managing potential problems after work starts. Solicitors also need to know how to communicate with clients to manage their expectations about the process, outcomes and cost of legal services they receive.

Specific areas of expertise:

• understanding and using the professional indemnity insurance policy.
• how to use targeted communication to manage client expectations.
• identifying and managing 'high risk' clients.
• troubleshooting techniques - how to manage potential notifiable circumstances.